Terms & Conditions

Zanzibar Ferry by Horizon Hospitality Group · Last updated 11 October 2026

About these terms

These terms apply to bookings made through zanzibarferry.com, on WhatsApp or by email with Horizon Hospitality Group Limited ("Horizon", "we"). By booking you agree to them. For ferry tickets we act as a booking agent, not as the ferry operator.

Bookings and confirmation

• Book online with the booking box or payment link (secure card payment) or send us a WhatsApp message.
• Your booking is confirmed when we send you a confirmation on WhatsApp (or email). For ferry tickets we send your e-tickets and sailing confirmation on WhatsApp.
• Please give us correct names, dates, guest numbers, phone number and pickup location, and check your confirmation. Tell us straight away if anything is wrong.
• If we cannot confirm what you booked (for example a sailing is full), we will tell you quickly and offer an alternative.

Prices and payment

• All prices are in US dollars (USD), per person unless stated. Some tour prices depend on group size; the price for your group is shown before you pay.
• Ferry ticket prices are the operator's fare plus our USD 10 service charge per ticket. Dar es Salaam hotel to ferry terminal transfers are USD 30 per one-way transfer, per vehicle.
• What each tour includes and excludes is listed on its page. For example, the Zanzibar day trip excludes the USD 45 per person Zanzibar insurance.
• Any applicable tax is shown at checkout. Your bank may add its own currency conversion fees.

Online card payments are processed by Stripe. The merchant name you see at checkout and on your card statement is Key 2 Destinations Tourism LLC (Dubai, United Arab Emirates), a partner company that collects payments for Horizon bookings. Your booking is with Horizon Hospitality Group Limited in Tanzania; Key 2 Destinations Tourism LLC only collects the payment on our behalf.

Ferry tickets

• Sailing times, classes, fares and conditions are set by the ferry operator and can change at short notice. Sailings can be delayed, moved or cancelled by the operator or port authorities, for example because of weather or sea conditions.
• The ferry operator's own conditions of carriage apply on board and at the terminal.
• Arrive at the ferry terminal in good time with valid ID / passport; we tell you the reporting time with your confirmation.
• Child fares apply to children aged 2–11. Ask us about infants.
• Ferry tickets are non-refundable once issued. A change of date or sailing time costs USD 15 per ticket, subject to availability on the new sailing. Ask on WhatsApp.

Tours and transfers

• Itineraries and times are a guide. Guides may adjust the route or timing for safety, traffic, weather, train schedules or park and venue rules.
• Wildlife sightings can never be guaranteed.
• Join-in group tours are shared with other guests; private tours are just for your group.
• Child ages and prices are shown on each tour page (for example, the Aya Sophia child price is for ages 5–12). Ask us about child prices for other tours.

Cancellations and changes

See our Cancellation & Refund Policy.

• Ferry tickets: non-refundable once issued; date or time change USD 15 per ticket.
• Tours: free cancellation up to 24 hours before the start time. No refund for cancellations less than 24 hours before the start time, or for no-shows.

Your responsibilities

• Carry a valid passport or ID, and arrange any visas, entry requirements and insurance needed for your trip (including anything required to enter Zanzibar).
• Be ready on time at the agreed pickup point. Arriving late can mean missing the ferry, train or tour.
• Tell us before you book about any health, mobility, dietary or other needs, and make sure the trip is suitable for you and your children.
• Follow your guide's instructions and the rules of ferries, trains, parks and venues, and respect local laws and customs.
• Look after your own belongings. We recommend personal travel insurance.

Weather and events outside our control

We are not responsible for delays, changes or cancellations caused by events outside our control, such as weather and sea conditions, decisions of ferry, train or park operators, strikes, road closures, government action or emergencies. If this happens we will help you rearrange your plans.

Our liability

We take reasonable care in arranging your trip. Ferries, trains, parks, venues and some vehicles are run by independent operators under their own terms, and we are not responsible for their acts or omissions.

As far as the law allows, we are not liable for indirect or consequential losses, and our total liability for any booking is limited to the amount you paid us for that booking. Nothing in these terms limits liability that cannot be limited by law.

Problems and complaints

If something is not right during your trip, tell your guide or message us on WhatsApp straight away so we can try to fix it. You can also email us after your trip.

Governing law

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction. We may update these terms; the version on this page at the time you book applies.

Contact us

Horizon Hospitality Group Limited
Ground Floor, Delta by Marriott Hotel, Slipway Road, Masaki, Dar es Salaam, Tanzania
Email: hello@horizontz.com · WhatsApp: +255 787 558 850

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