Cancellation & Refund Policy
Zanzibar Ferry by Horizon Hospitality Group · Last updated 11 October 2026
In short
- Ferry tickets are non-refundable once issued. Changing the date or sailing time costs USD 15 per ticket.
- Tours: free cancellation up to 24 hours before the start time.
- To cancel or change, message us on WhatsApp or email us from the number or address you booked with.
Ferry tickets
- Ferry tickets are non-refundable once issued.
- A change of date or sailing time costs USD 15 per ticket, subject to availability on the new sailing.
- If the operator delays, moves or cancels a sailing, we will help you rebook according to the operator's rules.
Tours
- Free cancellation up to 24 hours before the tour start time. Cancel at least 24 hours before your tour starts and you get a full refund to the card or payment method you paid with.
- Cancellations made less than 24 hours before the start time are not covered by free cancellation.
- Want a different date instead? Ask us on WhatsApp and we will check availability.
Hotel transfers booked with ferry tickets: if your plans change, message us on WhatsApp as early as possible.
How to cancel or change
Message us on WhatsApp at +255 787 558 850 or email hello@horizontz.com with your name, booking date and what you would like to change. Your change or cancellation is final once we confirm it in writing.
Payments
Online card payments are processed by Stripe. The merchant name you see at checkout and on your card statement is Key 2 Destinations Tourism LLC (Dubai, United Arab Emirates), a partner company that collects payments for Horizon bookings. Your booking is with Horizon Hospitality Group Limited in Tanzania; Key 2 Destinations Tourism LLC only collects the payment on our behalf.
Contact us
Horizon Hospitality Group Limited
Ground Floor, Delta by Marriott Hotel, Slipway Road, Masaki, Dar es Salaam, Tanzania
Email: hello@horizontz.com · WhatsApp: +255 787 558 850
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